Technical Support Associate | Capgemini | Across India

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Position : Technical Support Associate

Experience : 0 – 0 Year

Education : Any Technical Graduate

Location : Across India

Short Details-

  • Qualifications – Any Qualification
  • Role – Technical support
  • Exp : 0-1yrs

Job Description:

Entry-level role and this requires good communication skills over phone email and chat proactive problem solving analytical mindset customer-centric approach Basic IT knowledge like operating system windows Linux or Mac understanding of computer systems mobile devices Active Directory and other technological equipment 

KEY RESPONSIBILITIES 

Handle Inbound call email chat technical requests from end-users Provide first time resolution to end-users Responsible for Call email chat volumes and handle customer requests within the prescribed SLA Able to work in a competitive environment and meet the KPIs productivity quality FTF customer satisfaction 

REQUIREMENTS 

A good understanding of IT providers services Excellent phone skills and the ability to be courteous and engaging on a consistent basis Excellent verbal and written communication skills English Excellent customer service skills that build high levels of customer satisfaction Flexible to work in Shifts 24*7

Note – This hiring being conducted for Bangalore and Mumbai location, find apply details below.

Mumbai Link : CLICK TO APPLY

Bangalore Link : CLICK TO APPLY


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